FAQ's
All the answers you need (hopefully)
The knowledge
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We are using the wonderful Vimeo to stream content directly to your device.Vimeo say:
We support playback in browsers that can decode H.264 videos in an HTML5 player. Due to rising security vulnerabilities, Vimeo no longer supports Flash. If you’re using an older browser, system, or website, you’ll need to upgrade to continue watching Vimeo videos.
Here is a list of our supported browsers/versions:
- Chrome 30+ (has automatic updates)
- Firefox 27+ (has automatic updates)*
- Microsoft Edge
- Safari 9+
*H.264 video (required for viewing Vimeo videos) is only supported in Firefox for Windows 7 and later. Firefox versions on Windows XP are no longer supported for playback.
Find out more here:
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When you purchase a ticket you get to enjoy the show at your leisure and as many times as you'd like between the shows available times. Most shows are available for a week.
The King Gong shows are available for longer, and some special shows for a bit less time.
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If you've booked via Ticketmaster or The Comedy Store and this is your first time then we've used the email address you booked with to create you an account.
To access the show you'll need to set up a password. Put in the email address you used with Ticketmaster or The Comedy Store on the account access page and we'll send you an email with a link to set a password and then you'll be in and see your upcoming shows.If your password reset email has arrived in 5 minutes then please do check your spam folder for an email from [email protected]. If it is not there then please get in touch via the chat.
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With the sheer number of device combinations out there it's hard for us to be able to support everyone in getting the show streaming on their TV but we are working on options.
Option 1.
If you have a smart TV that has a modern up-to-date browser you should be able to watch the show through the browser. You'll need to log in with your account on your TV and then go to the show page.
We advise testing this before the show starts. If you can watch the show advert video then you'll be able to watch the show itself.
Option 2
If you have something like Apple TV, Chromecast or and Allcast compatible device then these solutions may work for you.How to cast an embedded Vimeo video using your iPad, via Chromecast to your TV
How to connect an iPhone to a TV
Android Screen Mirroring - The Complete Guide!
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Yes! You can transfer any ticket to another person by going in to My Shows (when you're logged in) and clicking Transfer ticket to a friend.
We'll send your friend a welcome email so they can set up their account and enjoy the show.
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Hmmm. This is a tough one. It's possible that it's gone to spam? Or that you used a different email address from the one you check regularly, or you mistyped it.
Jump on live chat and we'll do out best to work out whats happened.